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Frequently asked questions
General
Quartz is highly stain-resistant because it’s non-porous and engineered, but it is not completely stain-proof; spills should be wiped promptly to avoid potential discoloration from strong dyes or chemicals. 🧽✨ JG Natural Stone offers quartz options and can provide care guidance and a free estimate for fabrication and installation. 📞🏷️
Granite and quartzite are presented on the site as the most durable natural stone choices, with granite highlighted for exceptional hardness and acid resistance and quartzite noted among materials offered for heavy-use applications. 😊 Quartz (engineered) is also featured for high durability and heat resistance across brand lines like Caesarstone and Cambria, making it a dependable low-maintenance option. 🔧 Visit our showroom or request a free estimate to compare samples and find the best durable countertop for the project. 🏠
• For every day cleaning use a soft sponge or dishcloth with warm water.
• For stubborn or greasy clean-ups use a gentle liquid cleaner like Mr. Clean, 409, Simple Green, Fantastic etc. or ordinary dish washing detergent e.g. Palmolive with warm water and a "White Scotch Brite".
• Never use red or green Scotch Brite on Q as they contain aluminum oxide (the same abrasive in sand paper) and may dull Q's finish.
• Do not use abrasive cleaning agents such as regular Comet and Ajax. If needed, Bon Ami and Bar Keepers Friend are both approved non-abrasive cleaning powders that will clean without affecting Q's finish.
• Though most common household cleaners have no effect of Q, never allow your Q countertop to come in contact with drain cleaners, paint strippers or products containing Hydrofluoric acid, Methylene chloride, Trichloroethylene or any product with a very high or very low PH. These types of chemicals may etch or discolor the surface of Q.
• Clean stone surfaces with a neutral cleaner, stone soap, or a mild liquid dishwashing detergent and warm water.
• Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Follow manufacturer recommendations.
• For best results, use a clean rag mop on floors and a soft cloth for other surfaces.
• Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.
• Change the rinse water frequently.
• In the bath or other wet areas, soap scum can be minimized by using a squeegee after each use. To remove soap scum, use a non-acidic soap scum remover or a solution of ammonia and water (about 1/2 cup ammonia to a gallon of water). Frequent or over-use of an ammonia solution may eventually dull the surface of some stone types.
• In outdoor pool, patio, or hot tub areas, flush with clear water and use a mild bleach solution to remove algae or moss.
• Many suppliers offer products used for stone cleaning.
• Products containing lemon, vinegar, or other acids may dull or etch calcareous stones.
• Scouring powders or creams often contain abrasives that may scratch certain stones.
• Many commercially available rust removers (laundry rust stain removers, toilet bowl cleaners) contain trace levels of hydrofluoric acid (HF). This acid attacks silicates in addition to other minerals. All stones, including granite and quartzite, will be attacked if exposed to HF.
• Do not mix ammonia and bleach. This combination creates a toxic and lethal gas.
Sealing is a common step taken on some stones as an extra precaution against staining. In fact, the sealing products used in the stone industry are “impregnators” which do not actually seal the stone, but more correctly act as a repellent rather than a sealer.
Sealing does not make the stone stain proof: rather, it makes the stone more stain resistant.
You may find that many stones do not require sealing. However, applying an impregnating sealer is a common practice.
When considering sealing, remember that sealing the stone does not make the stone stain proof. It makes it more resistant to staining.
If a sealer is applied in a food preparation area, be sure that it is non-toxic and safe for use.
Consult with your supplier or sealing manufacturer specific to the type of sealer and frequency of use recommended.
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